When purchasing any Zagon Composites merchandise in any way, you agree to be bound by these “Thirty Day Return Policy” as outlined in this document.
“We / Us / Our” refers to Zagon Composites as a company in South Africa with registration number 2015/219459/07, with our offices at 21 Chief Albert Luthuli Drive, Potchefstroom, 2520, South Africa.
“You / Your” refers to a visitor to Our Website and also our customer.
In this policy document:
|“Courier” / “Carrier”||means any person or business contracted by us to carry Products from us to you.|
|“Customer” / “Consumer”||means any individual who, in connection with this agreement, is acting for a purpose which is outside his business.|
|“Content”||means any content in any form published on Our Website by us or any third party with our consent.|
|“Merchandise” / “Products”||means any of the Products we offer for sale on Our Website, or, if the context requires, Products we sell to you.|
|“Our Website”||means any website and all web pages controlled by us.|
|“Our Service”||means all retail activities that allow visitors of Our Website to select, purchase and receive merchandise via Our Online Shopping Marketplace.|
|“Post”||means display, exhibit, publish, distribute, transmit and/or disclose information, content and/or other material on Our Website.|
Zagon Composites warrants that all the products purchased from Us or one of authorized dealers, to be free from any defects in materials or workmanship for a period of three (3) years from the date of purchase by the original owner.
Products that are included in the Limited warranty are Zagon carbon bicycle rims and the hubs.
The products that are excluded in our limited warranty are consumables such as: brake tracts, brake pads, rim tape, decals, spokes and bearings.
Requirements that applies to the three (3) year limited warranty, You must:
The 3 Year Limited Warranty does not cover:
Warranty claims must be made by the original owner within the period of three (3) years since the date of purchase via e-mail to [email protected], with the following supporting documents or artifacts to be able to make a claim:
After We validated your claim and that Your product still meets the warranty requirements, We will during the warranty period:
Merchandise should be sent to Us as follows:
Any questions or general correspondence regarding Our Three Year Limited Warranty Policy can be directed as follows: